SENYU / CUSTOMER INFORMATION
Shipping & delivery.
Policy details pending confirmation
This is an editable working draft. The business details, rules and timeframes below have not been finalized.
Where we ship
Supported countries / regions
[To be confirmed]
Excluded destinations or address types
[To be confirmed]
Order processing
Processing time before dispatch
[To be confirmed]
Working days, order cut-off times and holiday arrangements
[To be confirmed]
Delivery estimates
Estimated transit times by destination and service
[To be confirmed]
Whether estimates exclude processing time
[To be confirmed]
How delays and peak periods will be communicated
[To be confirmed]
Shipping fees & import charges
Shipping fee calculation and any free-shipping conditions
[To be confirmed]
Where shipping charges are shown before payment
[To be confirmed]
Responsibility for import duties and other applicable charges
[To be confirmed]
Tracking your order
When and how tracking details will be provided
[To be confirmed]
Tracking service and carrier information
[To be confirmed]
Support process when tracking has not updated
[To be confirmed]
Delivery issues & contact
Address correction and cancellation before dispatch
[To be confirmed]
Delayed, lost, damaged or returned-to-sender parcel process
[To be confirmed]
Customer service email and policy effective date
[To be confirmed]